Privacy Policy

When you use Namibia Plus, we may collect the following types of personal information: • **Contact Information** — Name, email address, phone number, and postal address provided when you enquire about or book a safari, tour, or travel package. • **Booking Details** — Travel dates, destination preferences, group size, dietary requirements, and special requests relevant to your itinerary. • **Payment Information** — Credit or debit card details and billing address, processed securely through our third-party payment provider. We do not store full card numbers on our servers. • **Technical Data** — IP address, browser type and version, time zone, operating system, and device information collected automatically when you visit our website. • **Usage Data** — Pages visited, links clicked, time spent on pages, and referring URLs, collected via cookies and similar tracking technologies. • **Communication Records** — Emails, live chat transcripts, and phone call notes when you contact our team.

We use the information we collect for the following purposes: • **Booking & Service Delivery** — To process your safari and travel bookings, manage your itinerary, and communicate trip details. • **Customer Support** — To respond to your enquiries, resolve issues, and provide personalised travel advice. • **Marketing Communications** — To send you newsletters, special offers, and travel inspiration — only with your explicit consent. You can unsubscribe at any time. • **Website Improvement** — To analyse how visitors use our website so we can improve content, navigation, and user experience. • **Legal Compliance** — To comply with applicable laws, regulations, and legal processes. • **Fraud Prevention** — To detect and prevent fraudulent transactions and protect the security of our services.

We do not sell your personal data. We may share your information with: • **Travel Partners** — Lodges, safari operators, airlines, car rental providers, and local guides in Namibia who are directly involved in delivering your booked services. • **Payment Processors** — Secure third-party payment gateways that process your transactions. • **Analytics Providers** — Services like Google Analytics that help us understand website usage patterns (data is anonymised where possible). • **Legal Authorities** — When required by law, court order, or governmental regulation. All third parties are contractually obligated to protect your data and use it only for the specified purposes.

We use cookies and similar technologies to enhance your browsing experience. These include: • **Essential Cookies** — Required for core website functionality such as navigation and secure access. • **Analytics Cookies** — Help us understand how visitors interact with our website, allowing us to improve content and performance. • **Marketing Cookies** — Used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns. You can manage your cookie preferences at any time through our Cookie Settings page or your browser settings. Please note that disabling certain cookies may affect website functionality.

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy: • **Booking Data** — Retained for 7 years after your last trip for legal, tax, and accounting requirements. • **Marketing Data** — Retained until you unsubscribe or withdraw consent. • **Technical & Usage Data** — Typically retained for 26 months in anonymised form. • **Communication Records** — Retained for 3 years after your last interaction. After the retention period, data is securely deleted or anonymised.

Depending on your jurisdiction, you may have the following rights regarding your personal data: • **Access** — Request a copy of the personal data we hold about you. • **Correction** — Request correction of inaccurate or incomplete data. • **Deletion** — Request deletion of your personal data, subject to legal retention requirements. • **Restriction** — Request that we restrict processing of your data in certain circumstances. • **Portability** — Request your data in a structured, machine-readable format. • **Objection** — Object to processing based on legitimate interests or for direct marketing purposes. • **Withdraw Consent** — Withdraw consent at any time where processing is based on consent. To exercise any of these rights, please contact us at hello@namibiaplus.com.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include: • SSL/TLS encryption for all data transmitted between your browser and our servers. • Secure, access-controlled storage systems for personal data. • Regular security audits and vulnerability assessments. • Staff training on data protection and privacy best practices. While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and exercise caution when sharing personal information online.

Namibia Plus is based in Windhoek, Namibia. If you are accessing our services from outside Namibia, please be aware that your data may be transferred to, stored, and processed in Namibia and other countries where our travel partners operate. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will take steps to delete it.

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

If you have any questions about this privacy policy or how we handle your personal data, please contact us: • **Email:** hello@namibiaplus.com • **Phone:** +264 61 234 5678 • **Address:** 123 Independence Ave, Windhoek, Namibia